Shipping & Returns

SHIPPING

Orders are usually processed within 1-2 days. Orders received on Saturday and Sunday will begin processing the following Monday. If you need to make a correction to your order (e.g. the 'ship to' address), contact us immediately at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will do our best to correct your order if it has not already shipped.

Our shipping center is closed over the Thanksgiving holiday (Thursday and Friday). Orders received during this time will ship the following Monday - we apologize for any inconvenience.

Our 3ft tree ships separately from the 1ft tree. If a part of your order contains a single 1ft tree and you select UPS Ground for delivery we may send the 1ft tree via USPS Frist Class Mail Parcel. This is usually faster than UPS Ground and is calculated during checkout to reduce your shipping charges.

Packages delivered with incorrect address information:

If the package has incorrect or incomplete address information, we will be charged by UPS a fee of $5.00 for ground shipments, $10.00 for 3-day and faster shipments to correct the address and deliver the package. Examples of incomplete addresses include missing Apartment or Suite numbers, or missing floor, if applicable. Or supplying us a PO Box as a delivery address. The UPS charge will be charged to the customer.

Please double-check addresses during checkout. If shipping elsewhere, verify the address. This fee isn't charged if we catch the address ourselves first.

UPS Undeliverable packages & Refused Packages Fees:

UPS charges return shipping for undeliverable or refused packages. This charge will be passed on to the customer; we are not able to absorb the charges. This policy applies whether your order qualified for "free freight" or not. Packages refused by the recipient, or which can't be delivered will be returned to us by UPS for a fee. Undeliverable packages shipped UPS ground will be charged published UPS ground residential fees including fuel surcharges both directions. Undeliverable packages shipped 1, 2 or 3 day will be charged published UPS rates for the outbound shipment and 3 day published rates including fuel surcharges for the return shipment. Examples of undeliverable packages include, but are not limited to, orders that have incorrect address information, packages that are refused for any reason when delivery is attempted, packages that aren't delivered in 3 delivery attempts, packages unclaimed at the UPS local office or any other reason out of UPS's control that result in the package being returned to us. Please make sure the addresses are correct, the recipient knows the package is coming and that the location is suitable for daytime delivery of packages.

International Purchases:

International shipping is only available to Canada for 2008. Our prices do not include taxes and tariffs. Any fees, duties, taxes, or tariffs assessed by the governments of international purchasers are the responsibility of the purchaser. Customers outside of the United States may be required to pay these fees to the courier, as applicable, upon delivery. Since there are variable rate schedules, we are unable to provide customers with costs. The International Trade Administration of the U.S. Department of Commerce has a website that provide Tariff and Tax Information, that can help you in determining your costs.

RETURNS

If you are not 100% satisfied with your purchase, we will gladly accept a return and issue a full refund (excluding shipping) provided the product is returned in its original packaging and is in the same condition as delivered. Due to the seasonal nature of the product, returns must be postmarked within 7 days of delivery. Returns instructions are detailed below and also included on the packing list which was sent with your order.

To make a return, please include a copy of your packing list. If you no longer have the packing list please include a letter with the following information:

  • Transaction ID (if you do not have your transaction ID please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can provide it to you)
  • Name
  • Address
  • Phone number
  • E-mail address

Send the product to the following address:

Attn: The Cardboard Christmas Tree Returns
Precision Packaging, Inc.
140 Kirkland Circle
Oswego, IL 60543